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Free Shipping. Free Returns.

FAQ

Welcome to our help page. We've listened to your feedback and have made it easy to find the information you're looking for.

When will my order be shipped?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:00pm CST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.

What's the status of my order? How do I track my order?

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Will my credit card be charged immediately?

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.
What are my payment options?

Seliga Shoes accepts these payment types: American Express, Apple Pay, Discover, Facebook Pay, Google Pay, Mastercard, Paypal, Shop Pay, Venmo, and Visa all through Shopify Payments. We also accept cash in-store.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Do you ship to PO boxes?
Yes, we do ship to PO boxes.

What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective.


How do I return my order?

 

Click here to start your easy self-service return. 

If you have any questions about our return policy, or have received defective, damaged or incorrect merchandise, please contact us at hello@seligashoes.com.


When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
 
Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, visit our Privacy Policy page.

Do I need to make an appointment to come in?
You do not need an appointment to come in. Our pedorthist, Dave, is available Tuesday-Saturday from 9 am-6pm. Please call our store at 314-961-0110 and ask for Dave between those hours if you have an questions.

Can my knees, hips, and back really hurt just because of my feet?
Yes! If your feet are not adequately supported, your whole body can be out of alignment. With properly fit shoes and orthotics, your feet will be balanced, your body weight will be more evenly distributed and your whole body will be in better alignment. When your whole body is in better alignment, there is less pressure on your knees, hips, and back.

What common foot problems can be relieved with the correct shoes and orthotics?
Plantar Fasciitis, Achilles Tendonitis, Corns, Metatarsalgia, Sesamoiditis, Ankle Sprains, Flat Feet, Neuroma, Nerve Problems, Arch Pain, Heel Pain, Pronation, Top of the Foot Pain, Bunions, Knee Pain, Shin Pain and Toe Pain. Proper custom fitted shoes and orthotics may reduce or even relieve these conditions of shock and imbalance. Since your feet are your foundation, shoes and orthotics are designed to provide stable alignment and improve posture of the entire body.

What is a Certified Pedorthist?
Pedorthist is the title of a health care professional who specializes in the use of footwear and supportive devices to address conditions which affect the feet and lower limbs. They are trained in the assessment of lower limb anatomy and biomechanics, and the appropriate use of corrective footwear. “Certified Pedorthist” is a title used by both the College of Pedorthics of Canada as well as the American Board for Certification in Orthotics, Prosthetics and Pedorthics (ABC).

Where exactly are you located?
We are at 2530 S. Brentwood Blvd., one mile south of Highway 40/64 and the Galleria, 2 blocks north of Manchester on the east side of Brentwood.

What are your terms and conditions?
Please visit our Terms and Conditions page.

Do you charge sales tax?
Seliga Shoe Stores, Inc. and its affiliates are required by law to collect sales tax on orders shipped to specific states. Appropriate charges will be added to your merchandise total and displayed for your review at checkout. View our sales tax information.

Unless otherwise noted, all products are sold by Seliga Shoe Stores, Inc.

Do you offer free store pick up?
Buy Online, Pick Up at Store and Curbside Pick Up orders are all available options. Just choose which option you'd like to use when checking out!

Can I purchase a gift card online?
Yes, you can purchase a gift card online to use online or in store.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Purchase a gift card here.

How do I get in touch with Seliga Shoes?
Hours of Operation:
Monday-Saturday: 9:00am - 6:00pm CST
Phone: 1 (314) 961-0110
Email: hello@seligashoes.com
Business Location:
2530 South Brentwood Boulevard
Brentwood, MO 63144
Or:
Contact Us
 
Accessibility Statement
Seliga Shoes is committed to making our website's content accessible and user friendly for everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1 (314) 961-0110, or email our team at hello@seligashoes.com with “Disabled Access” in the subject line, to provide a description of the specific feature you feel is not fully accessible, or a suggestion for improvement. We take your feedback seriously as we evaluate ways to accommodate all of our customers, and our overall accessibility policies. Additionally, while we do not have direct control over our software partners, we strongly encourage vendors of third-party digital content on our site, to provide content that is accessible and user friendly to all our customers.